WHY guest EXPERIENCE MATTERS:
As we've mentioned in the previous sections, putting People First is our #1 value. That is why we stress giving our guests excellent service. We are here to serve our guests -- To go above and beyond, to give them the best ice cream product and the best experience.
Bottom line: If you do your best to put people first and authentically care about the guests, they will feel it and appreciate your effort! (We will touch on how to practically give a great guest experience later on.)