FRONT OF HOUSE

 

- working the register - 

the first day of onsite training, your main focus will be learning the register, and getting used to interacting with our guests! 

Here we'll just give you a little head start on what to expect:

Photo Sep 14, 2 50 02 PM.jpg

When a guest approaches the register, before you start entering their order, greet them warmly!!

Say "Hey, how are you!" or "How is your day going?" etc. Once they have responded, proceed to ask them what they ordered: "What are we having today?" or "What flavors of ice cream did you choose??"

 

After you find out which flavors and ice cream items they have, you can begin entering it into the register!

 
IMG_0027.PNG

1. CATEGORIES

While working the iPad square system is not overly complicated, it is important to be thorough to get everything right when checking out customers.

The first thing you should know is categories. The picture above is what you will see every time you open to the register.

IMG_0029.PNG
IMG_0028.PNG

2. How to add items

Next we'll show you how to add an item (you will follow these same steps for adding any type of item) but we're going to add some scoops! 

You will click on the "scoops" category and select which flavor the customer chose.

It's important to enter the right flavor because it helps us keep record of what we're selling!

***NOTE: If a customer orders a double or triple scoop, do not enter the flavor simply select "double" or "triple" scoop.

IMG_0030.PNG

3. adding toppings

Now that you've added the scoop flavor, you see the customer has also ordered some salted caramel! Let's add that to their ticket.

 
 This is what the ticket will look like after adding the topping.

This is what the ticket will look like after adding the topping.

4. Adding toppings (continued)

Click the toppings category and scroll down to select salted caramel.

 
IMG_0032.PNG
 

5.Cone or cup? 

If a customer got their scoop in a cup, you will not add anything else BUT if they ordered a cone you will select the cone category and add the cone to the ticket.

IMG_0035.PNG

6. shortcut for adding scoops

If  you noticed that two customers ordered the same chocolate scoop in a cup, you can click on the chocolate scoop on the right sales bar and press the "+" symbol. You can do this to any item!

 
IMG_0036.PNG

Now you will see "x 2" next to the scoop.

After adding that item, this is what your sales ticket should look like!

 
IMG_0041.PNG

7. Discounts

Discounts Continued

Once you have selected the discount category, you will select which discount you are applying to the sales ticket.

Next we're going to show you how to apply a discount! (All discount policies are in your Big Spoon employee handbook.) Once their ticket is completed, select the discount category. 

 

  ... Now that we've applied the discount, let's pay!       If a customer is paying with a card you don't need to press anything you will just swipe the card and watch the payment process.  If a customer is paying with cash you will select the charge button.

... Now that we've applied the discount, let's pay! 

 

If a customer is paying with a card you don't need to press anything you will just swipe the card and watch the payment process.

If a customer is paying with cash you will select the charge button.

  ... Next , press the amount that the customer handed to you. If they handed you $9 select $9. If they handed you an amount that was not listed, select custom and type in the amount that they handed you.

... Next, press the amount that the customer handed to you. If they handed you $9 select $9. If they handed you an amount that was not listed, select custom and type in the amount that they handed you.

 
  8. Returning Change   Once you select how much they have handed to you, this screen will appear showing you how much change to hand back.  After this you will hit " No thanks "

8. Returning Change

Once you select how much they have handed to you, this screen will appear showing you how much change to hand back.

After this you will hit "No thanks"

 After hitting no thanks, this screen will appear! This is where you can ask customers if they would like to join our rewards program!   If they say yes, have them type in their number and they are on their way to earning rewards! (Every 10 purchases a customer gets $5 off )

After hitting no thanks, this screen will appear! This is where you can ask customers if they would like to join our rewards program! 

If they say yes, have them type in their number and they are on their way to earning rewards! (Every 10 purchases a customer gets $5 off )

 

IMPORTANT THINGS TO REMEMBER ABOUT WORKING THE REGISTER

These are just the basics that you will need to know! Your first Front of House training day, you will learn more in depth about this BUT it is important to remember we don't want this to be a cold transaction.

Be grateful, enthusiastic and take time to really talk and interact with the customer!