FRONT OF HOUSE

As we move into the more logistical side of working with Front of House, never forget how important it is to put People First in all that we do, be Committed to Excellence, have Integrity, and always always have Authenticity.

While we strive for excellence in every area, it is all pointless if we forget who we are serving and why we do this!

 

Watch the video below before getting started!

 

 

In this section of your training, we will Walk through the practical side of customer experience stages:

 

1. EXPECT: 

- How to exceed expectations.

- How to anticipate needs.

2. ENTER:

- How to set the atmosphere.

- Cleanliness expectations.

3. ENGAGE:

- How to take orders.

- Talking points / How to navigate conversation.

- Knowing the menu.

- Register

 

Other things we will touch on:

Answering phone calls successfully

Cleaning standards: Opening, midday and closing.

All things Front of House related!

 

 

Lean in, take notes, and lets get started!